I have not had a long experience with FiOS but I already have some experience with it. This morning I experienced my first extended outage with the service and I have something to share with you.

After I put down the phone, I got back on the computer and tried the speed test again. Result? 15.57 Mbps down and 5.34 Mbps which sounded a whole lot better. I ran the test a few more times and although the results showed some variance, it was not as bad as the first picture suggests. The bottom line is actually pretty simple:
If your service goes down, it may take some time for things to stabilize.
* and other things on the network side that he did not talk to me about as it seems telling customers that your network is fallible to simple human errors — like a tech tripping over a cable or pulling the wrong cable out in the early morning shift — has a tendency to scare customers away.
** because I call from a cell phone with a 903 area code which is East Texas, Verizon likes to save me time and effort by forwarding me to the call center for Texas. This does not really help because the service is in New Jersey. At times, it feels that the call routing could be made faster and more streamlined that it is with the current automated voice response system.
*** As I was writing this post, I ran the test a couple more times and here are the results. All tests for this post reference the New York, NY servers of Speak Easy.
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14.46/5.19 |
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8.27/4.60 |
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16.33/5.23 |
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12.75/5.25 |
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